The Customer Confidence Crisis
Publish Date:
March 18, 2010
Over the past few weeks, the media has been buzzing about the 2010 Edelman Trust Barometer study (details here). It measures and reports the level of trust the general public has in entities like corporations, government, even friends and family. Some of the results are unexpected, such as the rise globally in the credibility people see in messages directly from the CEO and the lack of trust people have in their “inner circle” social network.
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