“There is little reason for an individual to have a computer in their home," Ken Olsen, the president and founder of the Digital Equipment, famously said in 1977. As Olsen's quote suggests, predicting demand for new, innovative products and services can be difficult, in part because many of the traditional methods of market testing—using historical data to forecast sales, for instance, or asking customers in a focus group to compare a new product with an existing, competing one—aren't well-suited to the innovation process.
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